Returns & Refunds Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Return Window

• You may return or exchange most items within 30 days of purchase.

Eligibility

• Items must be unused, unopened, and in their original packaging.
• Items must be in the same condition that you received them.
• Non-returnable items (for health & safety):
• Opened seasonings
• Opened supplements
• Other opened or perishable consumables
• Items marked as “final sale” are not eligible for return unless faulty.

Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, we’ll replace it at no cost.
• Please email us within 7 days of delivery with your order number, photos of the packaging/item, and a brief description of the issue.

Return Shipping & Costs

• If the return is due to our error (damaged, defective, or incorrect items), we’ll cover return shipping or provide a prepaid label.
• For all other returns, the customer is responsible for return shipping. We recommend using a tracked service.
• Original shipping charges are not refundable unless the item is faulty or sent in error.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval status.
• If approved, a refund will be issued to your original payment method within 14 days of receiving the return.
• Your bank or card issuer may take additional time to post the credit.
• If the returned item doesn’t meet eligibility requirements, we may refuse or partially refund the return.

Exchanges

• To exchange an item, you can request an exchange when contacting us or place a new order for the desired item and return the original for a refund.

How to Start a Return

• Email us at [email protected] with:
• Your order number
• The item(s) you’d like to return and reason for return
• Whether you prefer a refund or exchange
• We’ll reply with return instructions and provide a prepaid label if applicable.

International Returns

• International customers are responsible for return shipping and any customs fees unless the item is faulty or sent in error.

Gifts

• Refunds go to the original payment method.
• If you received an item as a gift, we can arrange an exchange or store credit where possible.

Our Right to Refuse

• We reserve the right to refuse returns that are used, opened, damaged, or outside the 30-day window without prior approval.

Questions?

• Email us at [email protected].
• This policy does not affect your statutory rights.

 

This is our returns promise: simple, fair, and respectful — just like our products.